Bray’s European Project Hub concentrates on the complex requirements of project businesses.
Set up in Market Harborough, Leicestershire, a small but dedicated team of specialized people dedicate their work to those customers that require a solution-based approach rather than standard products from stock.
“We want to be able to keep up with the excellent care our company provides our customers.”, says Managing Director Rob Campbell. To keep that promise it was necessary to centralize complex enquiries and all project communication in one place – avoiding duplication of work and creating consistency and structure for everybody.
“At Bray we are not working as individuals but as a team to offer an efficient service
and the highest level of expertise to our customers”, says Kate Barber, Manager – European Project Hub.
The ‘European Project Hub’ team allows each division within Europe to focus their effort on being successful in their day-to-day business, rather than spending a lot of time on specification driven enquiries with non-standard requirements.
By this, Bray is not only helping to increase efficiency within its company. Customers benefit from this workflow through quicker response times and a single point of contact, not only in the UK but also in Ireland, throughout Europe and Israel.