The Rotork Client Support Programme (CSP) has been chosen by the Hengyuan Refining Company Berhad for the asset management of Rotork valve actuation equipment at its Port Dickson refinery, which is the leading refiner, manufacturer and supplier of petroleum products in Malaysia.
Awarded to Rotork Malaysia, the CSP will run for two years initially, with the option to extend to four. It is designed to meet the company’s specific needs, encompassing 157 Rotork electric actuators, a Rotork Master Station and Pakscan control loop testing facility.
The Rotork CSP offers a tailor-made service designed to increase reliability and availability of valve actuator and control products via planned maintenance, predictive maintenance and asset management. The primary goal is to identify and eliminate any potential issues before they occur. This includes equipment checks, replacement of worn components and partial or complete overhauls at specific periods. CSP clients have 24/7 access to Rotork Support Centres, with prioritised technical assistance backed by comprehensive resources and dedicated systems.
Benefits such as increased production and reduced year-on-year maintenance costs are supported by generated reports detailing cost savings and performance improvements.
Commenting on the contract, a Rotork Malaysia spokesperson said, “Winning this contract has demonstrated Rotork’s ability to adapt to our client’s needs and the value placed by our end users on the reliable maintenance service we can provide. Rotork’s Client Support Programme is the most comprehensive and flexible maintenance programme offered by any actuator manufacturer and focuses on ensuring reliability, not retrospective repairs.”
