Metso opened new service centres in Germany and France to support the company’s strategy to grow its valve and field device service business and to strengthen its service capabilities for the petrochemical, energy, oil & gas, and pulp & paper industries. Since 2012, Metso has established ten new valve service centres around the world. By the end of 2014, the total number of Metso valve and field device service centres will exceed 40.
These service centres support Metso and third-party field devices, including valves, actuators, smart devices and pumps. In addition, the service centres provide spare parts, field support and diagnostic services as well as training programs. Building on these technical services, Metso offers business solutions, such as Intelligent Shutdown, Intelligent Maintenance, Device Management and Control Performance, to optimise maintenance and production efficiency.
The Horgau global service centre, located in Southern Germany near Munich, operates in the same premises as Metso’s Horgau valve manufacturing factory. The service centre supplies spare parts for the Mapag valves manufactured in Horgau as well as provides services for Metso’s end customers and sales offices. The Vitrolles valve service centre is located near Marseille and serves the south-western part of France.