John Crane strengthens ASEAN service capabilities

John Crane announced the expansion of its service super centre in Singapore and the opening of two facilities in Malaysia: a sales and service office in Kuala Lumpur and a service centre in Bintulu. These investments allow John Crane to respond faster to local customers’ service needs, increase hands-on training offered to customers, and improve the transfer of technical expertise and knowledge within the region.

The dry gas seal test centre now includes an observation centre allowing customers to monitor dynamic testing of their seals in real time. In addition, the test rig is being upgraded to handle the larger diameter seals and higher testing speeds required for newer LNG applications in Southeast Asia and Australia. A fully equipped climate-controlled storage facility has been commissioned to store customers’ highly sensitive dry gas seals. The facility supports a new multiyear gas seal management contract in the region.

A refurbishment centre for hydrodynamic bearings was constructed recently, providing customers with local inspection capabilities and faster turnaround on bearing refurbishments. The expanded training centre has additional classes and an area dedicated to hands-on training. This will help customers meet the increasing need to drive reliability improvements by upskilling plant maintenance and reliability engineers.

The company anticipates opening additional service facilities in the region within the next 12 months.

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